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Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organisation composed of consumer protection authorities from over 60 countries.


Consumer protection authorities from around the world working together to combat fraudulent, deceptive and unfair trading practices.

Terms and Conditions

Consumers in the digital economy are entitled to know what they are getting and on what basis, so ICPEN is encouraging consumer-facing businesses to review their contractual terms and conditions (TCs) and marketing practices.

Resolve a dispute

Consumers shop worldwide so you also need to know who can help when something goes wrong. We provide a list of consumer authorities to help get you started.

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